Delivery and Returns

Delivery to mainland UK addresses is free when you spend over £195.

For non-fabric orders under £195, the delivery cost is £6.95*.

For orders under £195 that include fabric, the delivery cost is £9.95*.

*The delivery cost is £2.95 for paint tester pots up to £25 value.

Delivery to non-mainland UK addresses is free when you spend over £300.

Northern Ireland and Scottish Highlands locations have a delivery charge of £15 for all orders under £300*.

Offshore and Isle of Man locations have a delivery charge of £30 for all orders under £300*.

*The delivery cost is £2.95 for paint tester pots up to £25 value.

If you have a question about delivery of items to areas outside of the UK, please contact us.

All orders will require a signature on delivery. Our fabric, cushions, bedding, ready-made curtains and roman blinds are sent by DX. Paint tester pots, paint and wallpaper are sent by FedEx. Made to measure curtains are sent by DPD Local.

Sofas, chairs, footstools and headboards will be sent with our two-man white glove delivery service. Our couriers will deliver the piece of furniture to your room of choice before unwrapping and taking away the packaging.

Our samples are sent by Royal Mail 1st Class post, you will not need to sign for delivery.

The above delivery methods are for UK deliveries. For international deliveries and queries, please contact us for more information.

Please note that the above delivery timings are estimates and are based upon mainland UK delivery. Delivery to remote areas within the UK may take up to an additional 3 days. Please contact us for information about international delivery.

With most items, the courier will contact you by text or email to confirm your delivery date and to give an estimated time of delivery.

With furniture order, our courier will contact you to agree a delivery date. When a date has been confirmed, the courier will then be in touch in due course with an agreed delivery time slot.

The information given above refers to UK deliveries only. Please contact us for information about international delivery.

We’ll send you an email containing your order tracking link when your item(s) has been despatched.

At The Pure Edit, we strive to provide high quality, beautiful goods that are produced in a way that is conscious of the environment and world around us. Manufacturing therefore takes place in a handful of locations that aren’t always close to each other and shipping directly from these locations means you won’t always receive goods together or in one shipment. To make sure that you can enjoy your new purchases as quickly as possible, we ship our items as soon as they are ready. This is at no extra cost to you.

If your item hasn’t yet been despatched, please contact our customer care team on 0330 055 2996 and we will amend the delivery information for you.

If you have received an email to say that your item has been despatched, please follow the instructions given by the courier to amend your delivery details.

As with any large purchase, it is essential to check that the item you are buying will fit through hallways and doorways, and into your room of choice. If you are looking to place an order, take a look at our guide on how to check my item will fit. If you have any questions about the delivery of furniture or large items, please contact us.

If you aren’t in at the time of delivery, you’ll receive a notification from the courier to say that they were unable to delivery. They will usually attempt to redeliver the next working day.

With furniture deliveries, we will confirm the delivery date with you to make sure you are available on that date. If you are not in on the day of delivery, there will be an additional charge to redeliver the item.

Please contact us as soon as possible if you know ahead of time that you aren’t going to be in on the date of delivery, and we can look to amend the delivery date.

If an item is made to order or cut to length, it is non-refundable. This includes, but is not limited to, wallpaper, made to measure curtains, blinds, fabric, paint, headboards and furniture.

With this in mind, we encourage you to order samples of wallpaper, paint and fabric before you make a purchase, to ensure that you are happy with the colour, design or material.

Cushions, cushion covers, ready-made curtains and bedding are available from stock and can therefore be returned within 14 days.

Should you need any help, please contact us.

If you are looking to return a cushion, cushion cover, bedding or ready-made curtains, please email [email protected] and ensure you include:

Your order number.

Your full name.

Your email address.

The name of the item(s) you are looking to return.

The reason for your return.

When we have the details above, we can generate a returns label for you.

Please return the goods in their original packaging and in an un-used condition. It is your responsibility to ensure the parcel is packaged correctly for return so it is not damaged in transit.

We are unable to accept returns on items that are made to order or cut to length. This includes fabric (which has been cut specially to your size), wallpaper (which is printed to order), paint (which has been mixed to order), made to measure curtains and blinds, headboards and furniture (which have all been created especially for you).