You do not need an account to place an order. If you do wish to create an account, this will allow you to view previous orders, save your addresses and proceed through checkout quicker.
Whether or not you choose to create an account, we will always keep you updated about your order via email.
Yes, we will send you an order confirmation email when we receive your order. This email will contain an overview of your order, and we’ll keep you updated over time with updates on your order.
Fabric, ready-made curtains, cushions and bedding are all in stock and ready to send. We mix paint to order and wallpaper is printed to order.
Made to measure curtains, roman blinds, roller blinds and venetian blinds will be crafted to your individual specification, taking your fabric choice, measurements and additional details into account.
Furniture and headboards are also made to order.
When we receive your order, we will begin the preparation as soon as possible. This means that wallpaper and paint orders can be in production within an hour. Bespoke items such as curtains, blinds, furniture and headboards do take longer to create, but the initial preparation, for example cutting the fabric, can take place within 24 hours.
As the majority of our items are made to order, we need you to contact us immediately if you have made a mistake when placing your order. If materials have already been prepared for manufacture, for example fabric has been cut, there may be limited options. However, please contact our customer care team on 0330 055 2996 as soon as possible and we will see what we can do.
If an item is being made to your specific requirements, we are unable to offer cancellations or amendments should we have already begun processing your order. Please contact our customer care team on 0330 055 2996 as soon as possible and we will see what we can do.
Cushions, bedding and ready-made curtains are not made to order. For this reason, you are able to cancel your order at any time before despatch. Should your item already have been despatched, you will need to follow our returns policy.
While we aren’t able to amend existing orders, you can purchase additional items by placing another order.
Certainly. Contact our customer care team on 0330 055 2996 and they can assist you in placing your order over the phone.
We can accept all major credit/ debit cards and PayPal, and you can also pay for all or part of your order with a The Pure Edit E-Gift Card.
If you’re struggling to find an item on our site, please call our customer care team on 0330 055 2996 and they can confirm whether the item has been discontinued.
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