Shopping Online

Do I need an account to place an order?

You do not need an account to place an order. If you do wish to create an account, this will allow you to view previous orders, save your addresses and proceed through checkout quicker.

Whether or not you choose to create an account, we will always keep you updated about your order via email.

Will I get confirmation of my order?

Yes, we will send you an order confirmation email when we receive your order. This email will contain an overview of your order, and we’ll keep you updated over time with updates on your order.

Is everything in stock in your warehouse?

Fabric, ready-made curtains, cushions and bedding are all in stock and ready to send. We mix paint to order and wallpaper is printed to order.

Made to measure curtains, roman blinds, roller blinds and venetian blinds will be crafted to your individual specification, taking your fabric choice, measurements and additional details into account.

Furniture and headboards are also made to order.

What help and advice can you give me to understand how to measure, estimate and select the right style or product?

We’ve produced a number of guides that should help you with the buying process and you can view them here. If you have any further questions, please contact us.

When do you start manufacturing my products if they are custom made, made to measure or made to order?

When we receive your order, we will begin the preparation as soon as possible. This means that wallpaper and paint orders can be in production within an hour. Bespoke items such as curtains, blinds, furniture and headboards do take longer to create, but the initial preparation, for example cutting the fabric, can take place within 24 hours.

If I realise I have made a mistake with my sizes or selection, what can I do?

As the majority of our items are made to order, we need you to contact us immediately if you have made a mistake when placing your order. If materials have already been prepared for manufacture, for example fabric has been cut, there may be limited options. However, please contact our customer care team on 0330 055 2996 as soon as possible and we will see what we can do.

Can I amend or cancel my order?

If an item is being made to your specific requirements, we are unable to offer cancellations or amendments should we have already begun processing your order. Please contact our customer care team on 0330 055 2996 as soon as possible and we will see what we can do.

Cushions, bedding and ready-made curtains are not made to order. For this reason, you are able to cancel your order at any time before despatch. Should your item already have been despatched, you will need to follow our returns policy.

Can I add an item to my order?

While we aren’t able to amend existing orders, you can purchase additional items by placing another order.

What if an item is out of stock?

Any samples that are out of stock and unavailable for immediate despatch will be despatched within approximately 2 weeks. If there are any products you like and are out of stock, please contact us for information on when it will be available. Any out of stock items will not delay the delivery of any other items ordered.

Can I place my order over the phone?

Certainly. Contact our customer care team on 0330 055 2996 and they can assist you in placing your order over the phone.

What payment methods are available?

We can accept all major credit/ debit cards and PayPal.

I can’t find what I’m looking for. Is it still in stock?

If you’re struggling to find an item on our site, please contact us and we can confirm whether the item has been discontinued.

Are my card details secure on your system?

Your security is really important to us. Our site uses Secure Sockets Layer (SSL) technology which encrypts all of your sensitive information, keeping the connection between you and us secure.

What do I do if I entered my details wrong on my order?

Please get in touch with our customer care team as soon as possible by calling 0330 055 2996.

Where do I enter my promotion code?

The promotion code box is on the order details page of the checkout, simply entre your code and apply.

Why isn’t my promotion code working?

Your code my not be working if it has expired, there is a mistake in the code or there are restrictions to the code where the products in your basket are excluded from the code.  If you are still having difficulty after checking those three suggestions, pleasecontact us.

© The Pure Edit 2024 - Registered address: The Pure Edit Ltd, The Church, Mobberley Road, Wilmslow, SK9 5NT.